Shipping Information
Shipping Information
Every SeeMyLeggings piece is made to order especially for you. Once your order is placed, it moves through two stages — production and shipping — before arriving at your door.
Made to Order
Your order is individually printed, cut and sewn after it is placed rather than taken from pre-made inventory.
Please allow 2–7 business days for your order to be prepared before dispatch. Most orders are completed within 5 business days, although larger orders and busy production periods may require a little additional time.
Estimated Delivery
Once your order has been dispatched, estimated shipping times are:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 3–5 business days |
| Canada | 5–10 business days |
| Europe | 3–10 business days |
| United Kingdom | 8–12 business days |
| Australia | 10–15 business days |
| Rest of World | 10–20 business days |
These estimates apply after production and are provided as a guide rather than a guaranteed delivery date.
Weekends, public holidays, customs processing, carrier delays and other circumstances outside our control may occasionally extend delivery times.
Shipping Rates
United States — $5.99 standard shipping
United States orders of $100 or more — Complimentary shipping
International orders — $9.99 standard shipping
Any applicable shipping charge will be displayed at checkout before your order is completed.
Where Your Order Is Made
We work with a global network of specialist on-demand fulfilment facilities.
Your order may be produced at different locations depending on the product, destination, availability and production requirements. This allows each piece to be produced at a facility equipped for that particular product while helping minimise unnecessary shipping distances where possible.
Multiple-Item Orders
If you order more than one item, your order may occasionally arrive in separate parcels.
Different products can be made at different fulfilment facilities, so one item may be dispatched before another. If this happens, you will not be charged additional shipping fees simply because your order has been divided into multiple shipments.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information where tracking is available.
Please allow a little time for the carrier’s tracking system to update after dispatch. Tracking information may not show movement immediately after a parcel enters the shipping network.
If Your Parcel Hasn’t Arrived
Tracking Appears Delayed or Stalled
International shipping networks occasionally experience delays.
If your estimated delivery window has passed and your tracking has stopped updating, please contact us at support@seemyleggings.com with your order number so we can review the shipment.
Claims for packages believed to be lost in transit must be reported to us within 21 days of the estimated delivery date.
Where a shipment is confirmed as lost, we’ll arrange an appropriate replacement or refund.
Tracking Shows Delivered, but You Can’t Find Your Order
If your tracking shows the parcel as delivered but you cannot locate it, please first:
- Check around your property and any safe delivery locations
- Check with household members, neighbours, reception desks or building management
- Contact the local delivery carrier using your tracking information
If you still cannot locate the parcel, contact us at support@seemyleggings.com and we’ll help you review the available options.
Please note that an order confirmed as successfully delivered by the carrier is not automatically eligible for a replacement or refund.
Shipping Address Accuracy
Please carefully review your delivery address before completing your order, including your house or apartment number, postcode and any relevant unit or building information.
If you notice an error after ordering, contact us as soon as possible. We may be able to update the address if your order has not yet shipped.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
If a parcel is returned because the address supplied with the order was incorrect or incomplete, additional shipping charges may apply to have the order sent again.
Unclaimed or Returned Packages
A parcel may occasionally be returned by the carrier because it was unclaimed, refused, not collected from a pickup location, or could not be delivered.
If this happens, please contact us promptly after receiving our notification. Where reshipment is available, additional shipping charges may apply when the return resulted from an incorrect address, an unclaimed shipment or refusal of delivery.
Customs, Duties & Taxes
Depending on your delivery destination and where your order is fulfilled, customs duties, import taxes or other local charges may apply.
Where these charges are not collected at checkout, they are determined by the relevant local authorities and are the responsibility of the recipient.
Customs processing may also occasionally affect delivery times.
Consumer Rights
This policy does not affect any rights you may have under applicable consumer protection laws.
Need Help?
If you have a question about your order or delivery, we’re here to help.
Email us at support@seemyleggings.com and please include your order number whenever possible so we can assist you more quickly.