Returns & exchanges

Returns & Exchanges

We want you to feel confident ordering from SeeMyLeggings. Every piece is made to order especially for you, so our returns process is a little different from that of a traditional retail store.

Our Quality Promise

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we’ll make it right.

Please contact us at support@seemyleggings.com within 21 days of receiving your order and include:

Your order number
A brief description of the issue
Clear photos showing the problem

Once we’ve reviewed your claim, we’ll arrange an appropriate replacement or refund where the issue is confirmed.

In most quality-related cases, you will not need to return the item. Please keep the product until we have reviewed your claim and provided further instructions.

Made-to-Order Items

Each SeeMyLeggings piece is produced specifically after your order is placed. Your design is individually printed, cut and sewn rather than taken from pre-made retail inventory.

Because of this made-to-order process, we are unable to accept returns, refunds or exchanges for:

Change of mind
Ordering the incorrect size
Ordering the incorrect colour
Preference for a different style or design after receiving the product

This approach helps us avoid unnecessary production and allows us to create each piece specifically for the person who ordered it.

Choosing the Right Size

We want to help you get the fit right the first time.

Please review the Size Guide available on the product page before placing your order. Sizing can vary between product styles, so we recommend checking the measurements for the specific item you are purchasing rather than relying only on your usual clothing size.

Still unsure? Email us at support@seemyleggings.com with your measurements before ordering and we’ll be happy to help you choose the most suitable size.

Lost Packages

If your order appears to have been lost in transit, please contact us as soon as possible.

Claims for packages lost during shipping must be reported to us within 21 days of the estimated delivery date.

We’ll review the tracking information and, where the shipment is confirmed as lost, arrange an appropriate replacement or refund.

Tracking Shows Delivered, but You Can't Find Your Order

If tracking shows your parcel as delivered but you haven’t received it, please first:

Check around your property and any safe delivery locations
Check with household members, neighbours, reception desks or building management
Contact the local delivery carrier using your tracking information

If you still cannot locate the parcel, contact us at support@seemyleggings.com and we’ll help you review the available options.

Please note that an order marked as successfully delivered by the carrier is not automatically eligible for a replacement or refund.

Incorrect or Incomplete Shipping Address

Please carefully check your shipping information before completing your order.

If you notice an error, contact us as soon as possible. We may be able to update the address if your order has not yet shipped.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

If a parcel is returned because the address supplied with the order was incorrect or incomplete, additional shipping charges may apply to have the parcel sent again.

Unclaimed or Returned Packages

Packages may occasionally be returned by the carrier because they were unclaimed, refused, not collected from a pickup location, or could not be delivered.

If this happens, please contact us promptly after receiving our notification. Where reshipment is available, additional shipping charges may apply when the return resulted from an incorrect address, an unclaimed shipment, or refusal of delivery.

Please Contact Us Before Returning Anything

Please do not send an item back without contacting us first.

Because our products may be produced and shipped from different fulfilment facilities, the correct process can vary depending on the order. Products returned without prior authorisation may not be accepted or eligible for reimbursement.

Refunds

When a refund is approved, it will be issued to the original payment method used for your order.

Please allow additional time for your bank, card provider or payment service to process the refund after it has been issued.

Consumer Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

Need Help?

We’re here to help. If you have a question about your order, sizing, delivery or a product issue, please contact us at:

support@seemyleggings.com

We’ll be happy to assist.